Frequently Asked Questions

Click on a question to see the answer. These are intended to give you quick answers to practical questions.

Please see out Terms of Booking for full details of your contract with us.

Accommodation

No, these holidays use a variety of partner hotels, all of which have been carefully chosen on the basis of their suitability for our guests. As we do not own the hotels, we cannot directly control their standards or facilities, however we work closely with each establishment and closely monitor all feedback from our guests.

We check that all our partner hotels comply with local standards and regulations. If you have a problem at the hotel it is important that you raise this at the time with your hotelier or local representative, as they are in the best position to resolve the situation.

Half Board Holidays: 7 night holidays, 2/3 night weekend breaks and 4 night midweek breaks provide breakfast and dinner Meals start with dinner on the day of arrival and finish with breakfast on the day of departure.

Full Board Holidays: your first meal is dinner on the day of arrival and breakfast on the day of departure. The first lunch is on the day after arrival and the final lunch is on the day before departure.

When taken in the hotel, meals are as provided to other resident guests.

Breakfast may be simple continental fare or a larger buffet-style meal. A traditional cooked breakfast is also usually available.

Lunch arrangements will vary from day to day and from holiday to holiday. On some holidays, picnic lunches are included in the price; on others there are usually options to order a picnic lunch from the hotel or eat in a cafe. Please refer to the specific locations for more details.

For dinner, some hotels offer a choice of menu; others offer a set meal. A vegetarian option is provided at each meal
If you have any special dietary requirements please advise the Hotel 7 to 14 days before your holiday begins.
If you have any request regarding any aspect of your booking, please advise the Hotel when you confirm the booking and place your request in writing. Please include a telephone number in case of any query.
On most dates it is possible to stay at the hotel independently, without taking part in the programmed holidays. En-suite facilities: All holiday prices are inclusive of en-suite facilities. A limited number of non en-suite rooms may be available at a reduction of £5 per person per night. Single rooms: We aim to provide a number of single rooms at the lowest supplements; unfortunately there are occasions where demand outstrips supply, so please book early.
We are happy to provide as much advice and information as possible to people with disabilities who wish to join us on one of our holidays. It is important that you talk to the Hotel before making the booking as, for example not all accommodation is suitable and wheelchair access is limited. It is therefore essential that you give us and the Hotel as much information as possible so that they can advise you on suitable locations and ensure that you get the most enjoyable holiday possible. All requirements must be confirmed in writing. Special requests cannot be made a condition of your booking as they are always subject to availability.

Arrival and Departure

Rooms will be available from 4.00pm. Usually no programmed activity occurs until after dinner, unless we advise otherwise. Guests who expect to arrive after 7.00pm should contact the hotel direct to advise of their arrival time.
Rooms must be vacated by 10.00am on day of departure.
Flights are usually included but please see the details of individual holidays for more information.

Things to Bring

We have a ‘formal’ ball on all our weekend dances which means everyone is required to meet the dress code. Gown or cocktail dress for the ladies and D/J or dark suit for the men. If the gentleman does not have a dinner suit the minimum acceptable standard is white shirt and a dickie bow…
Towels and bed linen are provided in all our accommodation so all you need to bring are pool/beach towels. Your accommodation is cleaned daily throughout your stay.
A list of what to bring for individual specialist holidays will be sent to you before the holiday commences. To enjoy dancing comfortably and safely you must have suitable clothing and footwear.
Pets are not allowed in the hotels or grounds, except for guide dogs accompanying visually impaired guests.

Activities

We have a ‘formal’ ball on all our weekend dances which means everyone is required to meet the dress code. Gown or cocktail dress for the ladies and D/J or dark suit for the men. If the gentleman does not have a dinner suit the minimum acceptable standard is white shirt and a dickie bow…
If dancers are not sure which group they should be in, we recommend joining the early group on the first morning which will be skilled competent and if you subsequently find the group too challenging, you can retire at any time and then return for the second session which is always for social dancers.
All activities are optional. Your booking form will ask if you are planning to participate in tuition or other activities. However, no one will force you on the day and it is your responsibility to arrive at the time and place activities begin.

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