Frequently Asked Questions
Click on a question to see the answer. These are intended to give you quick answers to practical questions.
Please see out Terms of Booking for full details of your contract with us.
No, these holidays use a variety of partner hotels, all of which have been carefully chosen on the basis of their suitability for our guests. As we do not own the hotels, we cannot directly control their standards or facilities, however we work closely with each establishment and closely monitor all feedback from our guests.
We check that all our partner hotels comply with local standards and regulations. If you have a problem at the hotel it is important that you raise this at the time with your hotelier or local representative, as they are in the best position to resolve the situation.
Half Board Holidays: 7 night holidays, 2/3 night weekend breaks and 4 night midweek breaks provide breakfast and dinner Meals start with dinner on the day of arrival and finish with breakfast on the day of departure.
Full Board Holidays: your first meal is dinner on the day of arrival and breakfast on the day of departure. The first lunch is on the day after arrival and the final lunch is on the day before departure.
When taken in the hotel, meals are as provided to other resident guests.
Breakfast may be simple continental fare or a larger buffet-style meal. A traditional cooked breakfast is also usually available.
Lunch arrangements will vary from day to day and from holiday to holiday. On some holidays, picnic lunches are included in the price; on others there are usually options to order a picnic lunch from the hotel or eat in a cafe. Please refer to the specific locations for more details.