Your contract is with Carole and Paul Eden trading as Dance Breaks. Our registered office is Cauleston House, Cauleston Close, Exmouth, Devon EX8 3LY
1 You pay a deposit
When booking a holiday, you must sign a booking form accepting on behalf of all your party the terms of these conditions of booking and pay the appropriate deposit shown on the booking form per person for all holidays.
The deposit paid in respect of each holiday is accepted as a first instalment of the charge. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking; neither is a verbal quotation confirmation of final cost. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible.
If accepted a confirmation invoice will be forwarded to you normally 8 weeks prior to the holiday. The contract is made between us when we send this confirmation.
PLEASE NOTE: We regret deposits are non-refundable*under any circumstances as your payment secures your room at the hotel. However, we do accept ‘life’ often necessitates changing plans and providing we have not issued the invoices for the holiday ( 6 weeks prior), you may transfer your deposit to any other holiday in our offering only if you have advised us in writing.
*Dancebreaks do offer a full refund if we have had to withdraw or cancel a holiday.
2 You pay the balance
The balance of the price must be paid 6 weeks before the holiday departure date.
If you book within the balance due period you must pay the full holiday price at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set in our paragraph 4.
3 If you change your booking
If after your booking has been confirmed you wish to transfer to a different holiday or departure date we will make every effort to satisfy your requirements provided that written notification is received at our offices from the person who signed the booking form or their travel agent, not later than the date on which balance of the original holiday price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original holiday and a new booking for a different holiday, and the cancellation charges set out in paragraph 4 will apply.
If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another suitable person, you can do so, provided that this is not later than 30 days before departure. You, as transferrer of the holiday, and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing component parts of your holiday. In all cases, you will be required to pay an administration fee of up to £20 per person.
4 If you cancel your booking
Should you, or any member of your party, be forced to cancel your holiday booking you must do so in writing and this letter must be signed by the person who signed the booking form. A cancellation will take effect from the date that written notice is received at our office. All such cancellations will be subject to a charge of a percentage of the total holiday price, and the following scale indicates the maximum which will be charged in any circumstance.
More than 56 days – Deposit
More than 42 – 55 days – 30%
42 – 29 days – 45%
28 -15 days – 70%
14 or less days – 100%
Day of departure or later – 100%
5 Rights of admission
Dance Breaks reserve the unconditional right to refuse a booking or to debar a person from a holiday in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to guests, employees, property or to any third party. This includes any guest who fails to advise us of a medical condition or of a disability which prevents their full participation in a holiday programme. If we are not informed in this way we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your holiday arrangements. Cancellation charges of 100% would apply in these circumstances.
Smoking is not allowed in any property or on any holiday coach. If you ignore this condition, you may be asked to leave the holiday.
If you or any of your party do not take up your accommodation within 24 hours of the date of arrival shown on your confirmation, it will be offered for re-letting.
6 Brochure accuracy
The information given in our leaflets, brochures and website about dates, times, itineraries, accommodation, has been carefully checked and we believe it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded.
7 If we alter your holiday plans
If we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor we will if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as defined below. When an alteration is a major alteration (and a major alteration is an alteration which involves changing your holiday, offering accommodation with a lower rating, or substantially changing your activity itinerary), we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay you compensation on the scale shown below (on the assumption that the full balance has been paid).
More than 56 days nil
More than 42 days before departure – nil
42 – 29 days before departure -nil
28 – 15 days before departure – £15
14 – 0 days before departure – £20
Where, after departure, a significant proportion of the services contracted for is or cannot be provided, you will have the choice of receiving a pro rata refund for the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances.
8 Changes to advertised descriptions
Our holiday descriptions are provided by us in good faith and every care is taken to ensure accuracy. Between brochure publication and your holiday, changes can and do occur. We feel it is right to point out that advertised facilities may be subject to change by the various suppliers concerned. There may be occasions when an advertised facility or activity is not available during your own holiday. This may be due to insufficient numbers, weather, operational or maintenance reasons. We cannot guarantee that any specific Leader or number of guests or Leaders will be present on any holiday at any particular time.
In the event of cancellation by the advertised professional, dancebreaks will endeavour to source a replacement of at least equal status and profile within the industry. In all cases, the guest has the option only to transfer to another holiday of their choice ( from the Dancebreaks offering) or continue with the original booking and replacement professional. Dancebreaks accepts no responsibility for professional cancellations.
In the event there are insufficient bookings for the third night of a two or three night break (usually weekends) then we reserve the right to withdraw dancing from the third night. We will usually make this decision around two weeks before the holiday starts and we will advise guests as soon as we feel certain we are not going to have sufficient dancers. We will offer the option of continuing your stay with a Sunday evening, ‘at leisure’, or alternatively we are happy to either credit your account or offer a refund for the difference between the advertised price for two or three nights.
9 If we cancel your holiday
We make every endeavour to operate all of our holidays. If we have to cancel your holiday before the date of departure you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. We shall not cancel a holiday or travel arrangements after the date when the payment of the balance becomes due, unless you, the guest, defaults in payment of an outstanding balance or unless it is necessary to do so as a result of unusual and unforeseeable circumstances beyond our control; the consequences of which neither we nor our suppliers could avoid, (examples of which are war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control).
10 Our responsibility
(i) Where you do not suffer death or personal injury, we accept liability should any part of your holiday arrangements booked with us in the UK not be as described in the brochure and not be of a reasonable standard, and, subject to (iii), (iv) and (v) below, will pay you compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.
(ii) Where you suffer death or personal injury as a result of an activity forming part of your holiday arrangements booked with us before departure, we accept responsibility subject to (iii), (iv) and (v) below,
(iii) We accept liability in accordance with (i) and (ii) above and subject to (iv) and (v) below except where the cause of the failure in your holiday arrangements or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is your own fault or arises from the actions of someone unconnected with your holiday arrangements or due to unusual or unforeseeable circumstances or events which neither we nor our servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care.
(iv) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955), the Rerne Convent on 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962.
(v) It should be noted that our acceptance of liability in (i), (ii), (iii) and (iv) above is conditional upon you assigning any rights to us that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer. Finally, it is a condition precedent of such acceptance of liability that you follow the procedures for the notification of complaints set out in clause 13.
(vi) Other than as set out above, and as is detailed elsewhere in these conditions of booking, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of any holiday arrangements booked with us.
11 Our complaints procedure
If you have a complaint during your holiday you must notify our Management, Leader or local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot, you should write to our office. This must be received no later than 28 days after your holiday. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and guests are kept informed. Sometimes investigations can take time, especially when awaiting a response from suppliers. We aim to settle all complaints amicably.
Support Pages Index
Further Information About your Dance Breaks Holiday
To make sure that your holiday runs like clockwork we’ve put many hours in behind the scenes, planning and researching. Locations, hotels, places we take you to- all carefully chosen and quality checked.
Each holiday itinerary, sent to you two weeks before your holiday, will give you details of what we have planned for your holiday programme during the day and evening, and when you have time to yourself. If in any doubt please do ask us.
If you would like further information about the holidays we may be able to send you a copy of the outline programme or one from a previous year. This will give details of the range of activities or places we visit.
Final information pack
Two weeks before your holiday commences we will send you your holiday information pack, provided the holiday has been paid in full. The pack will include directions, addresses, telephone numbers what to bring and itinerary details.
All are very enthusiastic specialists. Often they are well known in their field and experienced at teaching a wide range of abilities. Our Leaders cannot accept any responsibility for guests who are unable to, or wish not to, take part in the published programme. You do not have to participate in any activities, and it is your responsibility to arrive where and when needed if you do want to participate.
What to bring
Towels and bed linen are provided in all our accommodation so all you need to bring are pool/beach towels. Your accommodation is cleaned daily throughout your stay.
A list of what to bring for individual specialist holidays will be sent to you before the holiday commences.
To enjoy dancing comfortably and safely you must have suitable clothing and footwear.
The price includes:
- Meals as described – and ends with breakfast on day of departure.
- Accommodation as described.
- The holiday programme as described in your itinerary.
- Services of an Dance Breaks Dance Leader as described.
- All dance tuition, evening entertainment and associated activities (unless stated otherwise in individual holiday descriptions).
- VAT at 20%.
The price does not include
- Transport costs from home to accommodation.
- Drinks from the bar.
Ask us for details of discounts as they vary dependant on group size, time of year and chosen holiday. For further information please contact us.
These holidays use a variety of partner hotels, all of which have been carefully chosen on the basis of their suitability for our guests. As we do not own the hotels, we cannot directly control their standards or facilities, however we work closely with each establishment and closely monitor all feedback from our guests.
We check that all our partner hotels comply with local standards and regulations. If you have a problem at the hotel it is important that you raise this at the time with your hotelier or local representative, as they are in the best position to resolve the situation.
For your convenience tea and coffee making facilities are provided in bedrooms.
Arrival and departure
Rooms will be available from 4.00pm. Usually no programmed activity occurs until after dinner, unless we advise otherwise. Guests who expect to arrive after 6:00pm should contact the Dance Breaks to advise of their arrival time.
Rooms must be vacated by 11:00am on day of departure.
Half Board Holidays: 7 night holidays, 2/3 night weekend breaks and 4 night midweek breaks provide breakfast and dinner. Your first meal is dinner on the day of arrival and the last meal breakfast on the day of departure.
Full Board Holidays: your first meal is dinner on the day of arrival and breakfast on the day of departure.
When taken in the hotel, meals are as provided to other resident guests.
Breakfast may be simple continental fare or a larger buffet-style meal. A traditional cooked breakfast is also usually available.
For dinner, some hotels offer a choice of menu; others offer a set meal. A vegetarian option is provided at each meal.
If you have any special dietary requirements please advise the Hotel 7 to 14 days before your holiday begins.
Where a variety of holidays are running at the same time, some facilities may not be available at all times.
Smoking is not permitted in any of the hotels. In line with general practice, guests are also requested not to smoke in areas that could cause distress and annoyance to other guests.
If you have any request regarding any aspect of your booking, please advise Dance Breaks when you confirm the booking and place your request in writing. Please include a telephone number in case of any query.
En-suite facilities: All holiday prices are inclusive of en-suite facilities. A limited number of non en-suite rooms may be available at a reduction of £5 per person per night.
Single rooms: We aim to provide a number of single rooms at the lowest supplements; unfortunately there are occasions where demand outstrips supply, so please book early.
Guests with Disabilities
We are happy to provide as much advice and information as possible to people with disabilities who wish to join us on one of our holidays. It is important that you talk to the Hotel before making the booking as, for example not all accommodation is suitable and wheelchair access is limited. It is therefore essential that you give us and the Hotel as much information as possible so that they can advise you on suitable locations and ensure that you get the most enjoyable holiday possible. All requirements must be confirmed in writing. Special requests cannot be made a condition of your booking as they are always subject to availability.
Pets are not allowed in the hotels or grounds, except for guide dogs accompanying visually impaired guests.
You must notify us within 24 hours of departure of any loss of personal possessions, any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we take no responsibility for personal belongings left in your accommodation post departure.
Please note the company cannot take responsibility for valuables left in accommodation or in vehicles that are parked on hotel property. We have facilities for you to leave valuables with us behind reception. Whilst we provide free parking, where available, vehicles are parked entirely at owners risk and we accept no liability for loss or damage to vehicles that are parked on company property.
For the convenience of our Guests, we reserve the right to terminate a holiday without compensation, where the unreasonable behaviour of persons named on the confirmation paperwork or their Guests might impair the enjoyment, comfort or health and safety of other guests and our staff. Definition of unreasonable behaviour is solely at the discretion of the management.
Infectious or contagious diseases could easily be passed on to other Guests while on holiday. You must inform Reception should you contract any such illness while on holiday. In order to protect our Guests and staff, anyone found to have such a condition might be confined or requested to leave the accommodation without compensation.
We guarantee that the price of your Holiday will be agreed and shown on your Holiday Booking Confirmation for your party size, and for the accommodation you choose, plus any supplements chosen. We reserve the right to increase prices only where there is an increase in Value Added Tax or any other tax applicable to your holiday. Please note that all prices shown are inclusive of VAT at the rate of 20%.
Availability of Facilities
It is possible that in some circumstances accommodation or a facility may have to be temporarily withdrawn due to maintenance, renovation adverse weather conditions, changes in Governmental Legislation, or other factors outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should any changes occur, we will advise of these changes where made prior to booking and will use reasonable endeavours to advise Guests already booked of any changes made.
We take care to ensure that the holiday details are accurate at the time of publication. Photographs are intended for guidance only. Layout plans and artist’s impressions are illustrative. The Acts and Artists featured in this brochure are those that have appeared with us recently. They or acts of a similar calibre will be entertaining you.
Some facilities may not always be available due to maintenance, insufficient holidaymakers, unfavourable weather or other conditions. When we know of any important or permanent changes relevant to your holiday we shall pass this on wherever possible.
If You Have A Comment
If you have any comments or complaints while on holiday, please speak to Reception immediately. In most cases, our team will be able to help you on the spot so that you can enjoy the rest of your holiday.
Where this is not the case, please make sure that you record the details with the Duty Manager and write to the Manager at the Hotel in which you stayed no later than 21 days after the end of your holiday.
Please note that we cannot act on any complaint that has not been brought to the attention of the Duty Manager at the time of the incident and is not notified in writing within 21 days of the end of your holiday.
We try to ensure that you have access to all the information you need to book the right holiday for you. Should you have any queries or special requirements not covered here, please contact us.