Booking was done online. Itinerary and all relevant info was emailed to us. Carole & Paul even met us at Phaphos airport! We especially like the temperature in March & November 70-75f so sunny, but not exhausting. Ideal for people who enjoy excursions. Convenient tour office, taxi & car hire just a few yards from hotel entrance. Small area of beach overlooking sea at bottom of hotel gardens. Plenty of sun beds provided. Local bus service 5 euros for all day ticket. This hotel is ideal for anyone who wants a really relaxing holiday with dancing in the evening, but for the more active there are indoor/outdoor pools, tennis courts (all included in price). Golf course a short journey away (extra) and other local attractions which reception staff can advise on if asked. Iced, freshly made lemonade and hot flannels at reception were unexpected but very welcomed and appreciated. Waiters are constantly checking for any requirements both in the restaurants and the garden areas so there is never any real wait for service. Chambermaids routinely call to check if anything needed. Biggest choice of dishes and foodstuffs we have ever come across. Chefs on hand to advise ingredients etc . Self service gives maximum options, eg 2 starters and no dessert if desired. Also ,mixing & matching from a range of different dishes seemed to be popular with guests, as was taking tiny portions as ‘tasters’. All dietary needs seem to be well catered for and staff are happy to confirm contents and cooking methods of dishes if necessary. Rooms cleaned and checked twice a day. Staff always accessible somewhere on the floor level if needed. Bottle of water in fridge and tea /coffee making items automatically topped up when used and if more is needed it is cheerfully provided.