If you have a complaint during your holiday you must notify our Management, Leader or local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot, you should write to our office. This must be received no later than 28 days after your holiday. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and guests are kept informed. Sometimes investigations can take time, especially when awaiting a response from suppliers. We aim to settle all complaints amicably.
Posted in: Procedural