If we have to alter your holiday before departure, any alteration will either be major or minor.

Where an alteration is minor we will if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as defined below.

When an alteration is a major alteration (and a major alteration is an alteration which involves changing your holiday, offering accommodation with a lower rating, or substantially changing your activity itinerary), we will advise you as soon as is reasonably possible.

You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay you compensation on the scale shown below (on the assumption that the full balance has been paid).

More than 56 days nil
More than 42 days before departure – nil
42 – 29 days before departure -nil
28 – 15 days before departure – £15
14 – 0 days before departure – £20

Where, after departure, a significant proportion of the services contracted for is or cannot be provided, you will have the choice of receiving a pro rata refund for the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances.

Posted in: Booking and Payment, Procedural